TERMS AND CONDITIONS
E-commerce conditions for Nordstrand Camping A/S
TERMS AND CONDITIONS
Below you will find useful information regarding the use of online booking. You can read about how we process your entered information, how you receive your receipt in connection with a purchase and much more.
We point out that your booking is not covered by the Consumer Contracts Act's rules on the right of withdrawal. The sale of accommodation (cabins, holiday homes, camping, etc.) is covered by a special exemption provision in the Consumer Contracts Act, section 18, subsection 2, no. 12. The booking made is therefore not covered by a 14-day right of withdrawal. The reason for this lies in the fact that re-letting of a reserved cabin / place, which is canceled quite a few days before arrival, will often not be possible.
Ordering and payment
If you book a stay with your own caravan / tent / motorhome, DKK 500 will be paid in advance immediately after the booking has been made, the rest of the balance will be paid at check-in. If you book a stay in a cabin, 25% of the full amount is paid immediately after the booking is made, the rest of the balance is paid 60 days before arrival.
Immediately after receiving the order, Nordstrand Camping A/S sends the rental certificate by e-mail. If you do not receive an e-mail with your rental certificate, please check your spam e-mail and/or unsolicited e-mail.
Checking the rental certificate
Upon receipt of the rental certificate, it is the tenant's responsibility to ensure that the period and the selected unit are correct.
Cancellation (without purchase of Cancellation Protection)
Cancellation of paid stays where no cancellation protection has been purchased does not result in a return of the amount paid.
We recommend that you purchase our Cancellation Protection when you book a stay with Nordstrand Camping A/S. This way you are secured if you need to cancel your booking. The cancellation protection also covers in case of illness.
For telephone bookings, the following applies:
If you wish to purchase cancellation protection, the buyer must state that you wish to purchase Nordstrand Camping A/S cancellation protection together with the booking.
When booking online, the following applies:
You must choose whether you want the Cancellation Protection.
The cancellation protection costs DKK 300 per booked unit and must be booked at the same time as the stay. After payment, the Cancellation Protection can no longer be ordered / canceled.
This is how you are covered by our Cancellation Protection
In the event of illness, the following applies:
In cases where a booking includes several units (space for caravan / tent / motorhome or cabin), cancellation only includes the unit that the sufferer should live in.
The cancellation protection covers until 12:00 on the day of arrival. The full amount (less the price of the Cancellation Protection) will be returned by submitting documentation in the form of a medical documentation.
If there is NO illness, the following applies:
More than 60 days before arrival:
Cancellation more than 60 days before arrival entails the return of the full amount less an administration fee of DKK 500. The price of the Cancellation Protection is non-refundable.
60-30 days before arrival:
Cancellation of stay results in the return of 50% of the amount paid. The price of the Cancellation Protection is non-refundable.
29-0 days before arrival:
Cancellation of stay does not incur a refund.
During the stay:
In the event of an acute illness, accident or death in the immediate family, you should be aware that you are covered by your private travel insurance. Our Cancellation Protection does NOT cover if you have to cancel your stay after check-in.
Right of withdrawal and refund:
We point out that your booking is not covered by the Consumer Contracts Act's rules on the right of withdrawal. The sale of accommodation (cabins, holiday homes, camping, etc.) is covered by a special exemption provision in the Consumer Contracts Act, section 18, subsection 2, no. 12. The booking made is thus not covered by a 14-day right of withdrawal.
Nordstrand Camping A/S assumes no responsibility for the guest's opportunity to take the lease into use. If you as a guest are cut off from the possibility of transport to and from the campsite (for example due to canceled flights / train departures, problems with the car, traffic conditions, border closures, etc.) you will not be compensated for this.
The tenant of the cottage is fully liable for the furniture in the cottage. Defects and damages caused by the tenant are settled on departure. The person who has entered into the lease is also liable for damages caused by other residents and guests in the lease. Cabins may be occupied by a maximum of the number of people specified in the price list
At Nordstrand Camping A/S, errors can occur, although of course we strive to do the opposite, and if there are things you as guests are dissatisfied with, you must contact the reception as soon as possible. Should a rental unit be inadequately cleaned, or should there be damage to the rental unit that we have overlooked, you must immediately after arrival (within 3 hours) contact the reception in order to have this defect rectified. Complaints about, for example, cleaning that is only carried out on departure will not be dealt with.
Nordstrand Camping A / S cannot be held responsible for occurrences of animals and insects, as the campsite is located in a nature area.
In the event of a dispute, a possible lawsuit is brought before the Court in Hjørring and cases must be decided in accordance with Danish law.
Prices and discounts
The prices at Nordstrand Camping A/S are adjusted continuously and the current prices can be found on our website. We reserve the right to terminate a rental agreement due to typing errors and/or printing errors. Discounts cannot be combined.
All prices stated in the online booking system are, like everywhere else on the website, stated in Danish kroner including sales tax unless otherwise stated.
Nordstrand Camping registers your name, address, e-mail and other information provided in connection with the purchase in its customer directory. The information is not passed on, but Frederikshavn nordstrand camping keeps the registration for 5 years.
Frederikshavn nordstrand camping uses server-side cookies and a secure connection to create the security of the information you provide on the site.
When paying by credit card, the registration is done via a secure server, where the information is encrypted before it is sent over the Internet.
Force Majeure and similar conditions
If implementation of the lease is not possible - or significantly hampered - due to force majeure or conditions that can be equated with this, including but not limited to: War, riots, natural disasters, oil and gasoline rations, pollution disasters, epidemics, pandemics , cessation of foreign exchange trading, unusual weather conditions, drought, floods, border closure, traffic conditions, strike, lockout and the like that could not be foreseen at the conclusion of the lease, Nordstrand Camping A/S is entitled to cancel the lease as Nordstrand Camping A/S can not be held liable in the said cases.
The tenant will not be reimbursed for amounts paid. The tenant will, however, receive a credit note on the amount paid. Credit notes can be used to purchase a new stay within a 2-year period.
Nordstrand Camping A/S
Cvr.:30 61 55 57